TELECOMMUNICATIONS BOARD MEETING AGENDA
January 15, 2009
1. Call to order and roll call.
2. Election of new chair
3. Approval of November 2008 meeting minutes
4. Cable Administration report
5. Complaints and Compliments
6. Status of AT&T’s U-verse
7. Status of Board sponsored discussion forum and brain storming session
8. Government Channel staff recommendation for message board
9. Status of Government Channel Policy and procedures (It was agreed that the Government Channel policy needed further revisions and clarifications)
10. New Business
11. Adjourn
City 16 TV Report
Ric delaHoussaye
PEG Center Office Coordinator
January 12, 2009
Since the last TCB meeting the station has purchased two hard drives and recorders, a Panasonic camera that records to memory card and tape, a camera case, two Sennheiser wireless microphones, a replacement power supply and a tripod. In conjunction with Community Access Television, we are changing out the lights in the PEG Center to dimmable fluorescent bulbs.
After 18 months with the Media Star playback system, we think we have worked out the bugs and are looking to add capacity to the system.
New parking signs have been placed on our parking lot as we have agreed to share some of our spaces with Police Department squad cars. This is due to the construction of the new Municipal Courts Building.
OFFICE OF CABLE ADMINISTRATION
CITIZEN COMPLIMENT/COMPLAINT FORM
Date: January 8, 2009
#G
For Use By City Staff Only
Received By: Ric delaHoussaye
Department: Cable Administration
Referred To: Cathy Foraker
Dept/Organization: AT&T
NATURE OF COMPLIMENT/COMPLAINT: CABLE SERVICE0
DESCRIPTION OF THE COMPLIMENT/COMPLAINT/PROBLEM.
Please include the time, date, location, nature and specifics.
Complainant saw the advertisement for AT&T’s U-verse at the AT&T store on 6th Street.
When he asked to subscribe he was told it is not available for his area as the lines have not been laid yet. He claims this is false advertising and should not be allowed by the City.
ACTION TAKEN:
RESOLVED BY: DATE:
OFFICE OF CABLE ADMINISTRATION
CITIZEN COMPLIMENT/COMPLAINT FORM
Date: December 3, 2008
#E
For Use By City Staff Only
Received By: Ric delaHoussaye
Department: Cable Administration
Referred To: Kelly Zega
Dept/Organization: Cox Communications
NATURE OF COMPLIMENT/COMPLAINT: CABLE SERVICE
DESCRIPTION OF THE COMPLIMENT/COMPLAINT/PROBLEM.
Please include the time, date, location, nature and specifics.
Complainant said a Cox Cable promotion offering a monthly rate of $15.95 was left on her doorknob in January or February. She called to inquire and was told the promo had changed to include six months free cable in addition to the stated rate. Both she and a neighbor signed up. When the free six months ended in August their bills were more than $15.95 and the first of several visits and calls to Cox was made. Some adjustments to her bill have been made but she still hasn’t been billed the promised rate. Apparently neither has the bill of her neighbor.
ACTION TAKEN:
RESOLVED BY: DATE:
OFFICE OF CABLE ADMINISTRATION
CITIZEN COMPLIMENT/COMPLAINT FORM
Date: 12.16.08
#F
For Use By City Staff Only
Received By: Ric delaHoussaye
Department: Cable Administration
Referred To: Kelly Zega
Dept/Organization: Cox Communications
NATURE OF COMPLAINT: CABLE SERVICE
DESCRIPTION OF THE COMPLIMENT/COMPLAINT/PROBLEM.
Please include the time, date, location, nature and specifics.
Complainant called Cox six weeks ago for a cable television hookup at xxxxxxxxxxx Road, Fayetteville. Cox sent an employee to mark the ground which was later washed away by rain. Complainant called again last week and the ground was re-marked. Still waiting for cable connection he phoned today and was told by the service representative that “it is too much expense to run the line.”
ACTION TAKEN:
RESOLVED BY: DATE:
OFFICE OF CABLE ADMINISTRATION
CITIZEN COMPLAINT FORM
Date: November 14, 2008
#C
For Use By City Staff Only
Received By: Ric delaHoussaye
Department: Cable Administration
Referred To: Kelly Zega
Dept/Organization: Cox Communications
NATURE OF COMPLIMENT: CABLE SERVICE
DESCRIPTION OF THE COMPLIMENT/COMPLAINT/PROBLEM.
Please include the time, date, location, nature and specifics.
Complainant is unhappy that Cox is moving Christian channels 65 and 74 from her subscription tier and into one that costs $18 more a month. She has received these channels for a long time and speculates that because they are very popular, Cox has found a way to increase their income.
The Cox representative she contacted told her there are no plans to substitute programming on the channels. Besides getting fewer channels at the same cost, she fells discriminated against as there are no other channels that are being moved that she knows of.
In addition, complainant wished to talk with a local representative and plans to visit the local Cox office in order to accomplish this as the local phone number connects with Cox employees in other cities.
ACTION TAKEN:
The customer concern was shared with Jamie Frye, Cox customer service representative. Here are the comments submitted after speaking with the customer:
“Customer feels like it is ‘discrimination’ to be moving the religious channels, especially in this time. Upset that we are moving stations but not replacing them with anything, or reducing her costs. I explained the adjustments help Cox to offer advanced services in the future, including additional HD channels and more VOD content that our customers are frequently requesting. I offered the customer a free digital upgrade for 6 months. Also, I offered to have a tech come out and install the service at no cost. I emphasized the benefits and the value of the digital services.
Complainant is going to discuss this with her husband and call me back after the Thanksgiving holiday.”
RESOLVED BY: DATE:
RESUBMITTED January 8, 2009
CITY OF FAYETTEVILLE
OFFICE OF CABLE ADMINISTRATION
CITIZEN COMPLAINT FORM
NAME: Jim Bemis DATE: November 17 2008
Okay to use your name in public discussion? Yes X No___
ADDRESS 1325 Pine Creek Fayetteville AR 72704
TELEPHONE: Work 790 1518 Home 444 9825
RECEIVED BY _____________ DEPARTMENT ________________
REFERRED TO _____________ DEPARTMENT ________________
LOCATION AND NATURE: PROBLEM __X_ REQUEST__X_ COMPLAINT --__ X
I have submitted the items below to the Telecommunications Board “FORUM” on the City of Fayetteville website, as well as in previous individual email messages to all Board members, but I have received no response from the Board or from the offices of the Cable Administration. I find no indication that they will be considered at the November Board meeting. Thus, I am asking that the Board consider the below listed items to the agenda, as agreed upon by the Board at its October meeting. I believe that I have followed all provisions of the Fayetteville Government Channel policy and the Board’s administrative rules in making the requests and complaints outlined below. The items are linked electronically to the Board’s FORUM in this message. Given the lack of Board response, please also consider this form as a complaint that the Board’s policy and procedures for citizen complaints and the complaint appeal process have not been
responsive to my complaint and attempts to follow the the Board’s Appeal Process. I am delivering a hard copy of this form to the Cable Administration offices today, November 17, 2008.
November Telecom Board Packet
November Telecom Board Packet 0 Susan Thomas 11/13/2008 10:35 AM
l0">by Susan Thomas Bemis request for Board consideration of complaint/requests submitted at the October Board meeting
Items for consideration at Board's November meeting 0 Jim Bemis 11/06/2008 02:58 PM
by Jim Bemis Telecom Board Chairman Bell Resignation
Resignation note sent to Council by Chairman Bell on 10-30-08 0 Jim Bemis 10/31/2008 10:29 PM
by Jim Bemis Bemis reply to Telecom Board Chair Bell's notification of Board action on May 21, 2008 complaint
Complaint and Appeal process for unresolved May 21 requests/complaint to Telecommunications Board, with Board response. 0 Jim Bemis 10/25/2008 10:05 AM
by Jim Bemis Update on Government Channel Policy and Procedures
Bell questions/summary note on proposed policy to Board and Council May 26 2008 0 Jim Bemis 10/22/2008 10:03 PM
by Jim Bemis Second of Bemis reminder notes and request that to be included in the October 16 Board meeting agenda
Incomplete Board actions on Bemis complaints and appeal process 0 Jim Bemis 10/13/2008 09:46 PM
by Jim Bemis Telecom Board Agenda Packet October 2008 0 Susan Thomas 10/09/2008 04:21 PM
by Susan Thomas Government Channel policy City Attorney 09.30.08 0 Marvin Hilton 10/02/2008 11:00 AM
by Marvin Hilton Response to Board Chair regarding Bemis requests/complaints
archiving of earlier response to Board Chair, sent to Board by email 0 Jim Bemis 10/01/2008 05:49 AM
by Jim Bemis REminder note attachments
attachment function of "Forum" difficult to manage 0 Jim Bemis 09/29/2008 10:23 PM
by Jim Bemis Bemis reminder to Board regarding complaints and appeal process
Reminder also sent to google group and individual addresses 0 Jim Bemis 09/29/2008 09:43 PM
by Jim Bemis Telecom Board Agenda Packet September 2008
Telecom Board Agenda Packet September 2008
ACTION TAKEN:
RESOLVED BY: ______________________ DATE: ______________
Suggested Changes To Reporting City 16 TV Community Events Calendar
January 15, 2009
Submitted by Ric delaHoussaye
PEG Center Office Coordinator
As discussed at the November 20, 2008 meeting concerning how the community events calendar (message board) metric is reported each quarter, the staff unanimously recommends to the Telecommunications Board that we count the number of pages completed rather than the number of messages submitted; a ratio of 3:1.
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